Returns/ Refund Policy
If you are not happy with your purchase please email us at firstname.lastname@example.org within three days of receiving the item/s with your order number and the reason you want to return it. Please also note that there is a limit on the amount of items which can be returned per order. Please also specify if you require a refund or an exchange of the item. Returns can be made up to 14 days after delivery after which we will not accept the return. Please note that if the returned item was not faulty, postage will not be refunded.
Sale items are not eligible for return.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.
Scarves, turbans, caps and Shawls are non-returnable for hygiene reasons.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.
Once we have received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.
Refunds/ exchanges will only be given to items that are returned in the condition it was received. Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted.
We do not accept returns due to the item being delivered late as long as it is delivered within the times stated in the shipping and delivery policy (20 days).
The address to which you will need to return the item will be given via email once you have contacted us regarding the return. Please note that customers will be expected to cover the cost of shipping the item to the returns address.