FAQs
HOW DO I PLACE AN ORDER?
Placing an order with us is easy! Simply browse our website, select the items you love, and add them to your cart. Once you're ready to checkout, follow the prompts to provide your shipping information and payment details. After your order is confirmed, we'll take care of the rest and get your items shipped to you as soon as possible!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal, a secure and convenient online payment platform.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer free international shipping to many countries around the world. . Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. EU customers will also have to pay VAT which is calculated and added at checkout.
WHEN WILL I RECEIVE MY ORDER?
All orders are usually received within 3-14 days. This can heavily depend on your location, and the amount of orders we are receiving. We apologise for any delays, we are selling out very quickly and doing our best to stay on top!
HOW CAN I TRACK MY ORDER?
To track your order, please go to the tracking link on your order confirmation email.
WHY IS THERE NO INFORMATION ON MY TRACKING NUMBER?
There is sometimes a delay of data provided by the shipping couriers. It sometimes takes a few days for the tracking info to update on to the system, so please be patient as we can assure you that your order is on it's way to you!
WHAT IS YOUR RETURNS POLICY?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 3 days of receiving your items to initiate a return or exchange. Please refer to our Returns page on our website for detailed instructions and our full policy.
HOW DO I CARE FOR MY ITEMS?
We recommend checking the care instructions on the product page or the care label attached to the garment. Most of our items require gentle machine wash or hand wash in cold water, and air drying is recommended to maintain the quality and longevity of the fabric.
HOW CAN I CONTACT YOUR CUSTOMER SERVICE TEAM?
We're here to help! You can contact our customer service team by sending an email to info@amaya-collections.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours during business days.
DO YOU OFFER PROMOTIONS AND DISCOUNTS?
Yes, we occasionally offer promotions, discounts, and special offers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals and promotions.
HOW CAN I STAY UPDATED ON NEW ARRIVALS?
You can stay updated on our new arrivals, collections, and promotions by signing up for our newsletter and following us on social media. You can also visit our website regularly to check out our latest additions.
DO YOU OFFER SIZE GUIDES FOR YOUR PRODUCTS?
Yes, we provide size guides on our product pages to help you find the right fit. Please refer to the size chart and measurement guide provided to ensure that you select the correct size for your body measurements.
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to provide you with exceptional customer service and ensure you have a delightful shopping experience with us!